Will provide refunds for any broken candles that may have been caused during shipping. Be sure to take a picture and notify us of the damage out of the box before burning it for the first time. Refunds not offered for change of scents or colors, etc, but reserved for broken candles upon arrival. Additionally, our standard policy for candles, tarts, etc. that become melted due to being subject to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone is able to receive your package. If packages are left outside during hot temperatures, candles and the like could potentially melt and we can not be held liable for such damage. During the summer months, we also limit our shipping days to Tuesdays, Thursdays only to ensure our products are not kept in hot trucks/trailers for multiple days including weekends. Thank you for your understanding.
Our policy lasts 5 days for broken or damaged candles during shipping, 30 days for defective candles. If more time has gone by since your purchase than our allowed period, unfortunately, we typically cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Upon the arrival of your product, if damaged during shipping, please contact us immediately with a photo of the product and the packaging. We will send you a return shipping label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus shipping fees.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale/Clearance items (if applicable)
Only regular-priced items may be refunded, unfortunately, Clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address listed below. (We are not always able to guarantee a replacement of the same purchased item. If the item is out of stock, we can offer you an alternative.) To start an exchange of a defective product, please notify us within 30 days of your order, send photos of the defective item and we will send you a return shipping label. Once the item is received we will exchange the item for the same item (if out of stock you will have a choice to replace it with another same like product).
To return your product, you should mail your product to:
6420 S Park Blvd
Cleveland, OH 44134
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Dragonfly Road is excited to get 2022-23 market season rolling with upcoming shows & events. Visit us and help support your locally owned small businesses within the community.
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